{"xsrfToken":"799b7c12f61b6fdc3ace4db6b4fce8ffa1caa58a_lout","branding":{"id":"1","key":"ms1","name":"MEIN DIENSTPLAN Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#536b1b","headerLinkHoverBGColor":"#536b1b","headerBadgeColor":"#536b1b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7be1b06e-f956-45f4-88f9-f062897466c6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzU5YTg1Ny0xMGY3LTQ3MGMtODgxMS1kZWRiYTUxZDRlNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiZTFiMDZlLWY5NTYtNDVmNC04OGY5LWYwNjI4OTc0NjZjNiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE3OTYsIm5iZiI6MTczMjE3MTE5Nn0.VH5sp9UlTSY3sOzrKkZSl_AFL1uJ7hogemzEpKLPvRo&client=0359a857-10f7-470c-8811-dedba51d4e66&mode=fit","logoId":"7be1b06e-f956-45f4-88f9-f062897466c6","isLogoAvailable":true,"helpCenterTitle":"MeinDienstplan Hilfecenter","sharedPortalName":"MD Hilfecenter","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"MeinDienstplan Helpcenter","sharedPortalName":"MD Helpcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"MeinDienstplan Hilfecenter","sharedPortalName":"MD Hilfecenter","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6d8d25","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1957424f-c446-4ad8-a32b-cb9cc7a03b55/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzU5YTg1Ny0xMGY3LTQ3MGMtODgxMS1kZWRiYTUxZDRlNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE5NTc0MjRmLWM0NDYtNGFkOC1hMzJiLWNiOWNjN2EwM2I1NSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE3OTYsIm5iZiI6MTczMjE3MTE5Nn0.MVt_N0l6moso5EIe1ld47Zsw-KZEejxyDqONDe94uSA&client=0359a857-10f7-470c-8811-dedba51d4e66&height=300&mode=fit","bannerMediaApiFileId":"1957424f-c446-4ad8-a32b-cb9cc7a03b55","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"ms1","projectId":10009,"serviceDeskId":1,"name":"MEIN DIENSTPLAN Support","description":"<p>Welcome to our HelpCenter! Find answers for your questions or raise a support request with your problem and we'll answer as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"14","name":"Absence planning","descriptionHtml":"","callToAction":"Absence planning","introHtml":"<p>Holidays, sick time, trainings,.... for questions regarding absences this request type fits best.</p>","icon":10497,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[2],"key":""},{"id":"4","name":"Everything else","descriptionHtml":"","callToAction":"Everything else","introHtml":"<p>Still not found what you're searching for? Then give us detailed information how we can help you.</p>","icon":10466,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1,4,3,11],"key":""},{"id":"19","name":"Common request","descriptionHtml":"","callToAction":"Common request","introHtml":"<p>No matching category for your problem! Don't hesitate contacting us anyway and we'll help you out.</p>","icon":10458,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[2],"key":""},{"id":"17","name":"Useraccounts","descriptionHtml":"","callToAction":"Useraccounts","introHtml":"<p>We'll assist you in solving login problems, connecting employee accounts, etc.</p>","icon":10499,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[2],"key":""},{"id":"13","name":"Budget planning","descriptionHtml":"","callToAction":"Budget planning","introHtml":"<p>Send your questions regarding budget planning.</p>","icon":10481,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[2],"key":""},{"id":"12","name":"Employee Schedule","descriptionHtml":"","callToAction":"Employee Schedule","introHtml":"<p>The schedule UI offers a lot of features, we'll help you find out how to fulfill your specific requirements.</p>","icon":10470,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[2],"key":""},{"id":"16","name":"Settings","descriptionHtml":"","callToAction":"Settings","introHtml":"<p>MD offers a lot of settings to optimize the application for your needs, tell us your problem and we'll be there to help.</p>","icon":10469,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[2],"key":""},{"id":"3","name":"Trials and testing","descriptionHtml":"","callToAction":"Trials and testing","introHtml":"<p>You're testing our products? Send us your questions and we'll be happy to answer them!</p>","icon":10491,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[2],"key":""},{"id":"18","name":"iOS/Android App","descriptionHtml":"","callToAction":"iOS/Android App","introHtml":"<p>Problems using the MEIN DIENSTPLAN App for iOS or Android? File your request and we'll take a closer look.</p>","icon":10471,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[2],"key":""},{"id":"11","name":"Employee Coredata","descriptionHtml":"","callToAction":"Employee Coredata","introHtml":"<p>Questions to administrate your employee coredata.</p>","icon":10493,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[2],"key":""},{"id":"15","name":"Monthly closures and reporting","descriptionHtml":"","callToAction":"Monthly closures and reporting","introHtml":"<p>MD offers flexible monthly closures and a lot of reports, feel free to ask.</p>","icon":10478,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[2],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>For all kind of problems with our applications - online, offline or mobile.</p>","icon":10472,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4,3,11,2],"key":""},{"id":"38","name":"test 2","descriptionHtml":"","callToAction":"test 2","introHtml":"","icon":10555,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[11],"key":""},{"id":"9","name":"Training and education","descriptionHtml":"","callToAction":"Training and education","introHtml":"<p>You are in need of trainings for your employees to get the most out of MD? Get in touch with us!</p>","icon":10458,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"2","name":"Billing and licensing","descriptionHtml":"","callToAction":"Billing and licensing","introHtml":"<p>For questions about your invoices and product licenses.</p>","icon":10483,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1,4,3,11,2],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"10","name":"MDPL Excel","descriptionHtml":"","callToAction":"MDPL Excel","introHtml":"<p>Questions about MDPL Excel? Send your request as detailed as possible.</p>","icon":10458,"iconUrl":"https://meindienstplan.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":2,"name":"MEIN DIENSTPLAN"},{"id":4,"name":"MEINE ZEITERFASSUNG"},{"id":3,"name":"MEIN PLAYER"},{"id":11,"name":"MEINE LOHNABRECHNUNG"}],"orderMapping":{"2":[12,14,13,11,15,17,16,18,19,1,2,3],"5":[1,2,10],"11":[38,2,1,4],"4":[2,1,4],"3":[2,1,4],"1":[9,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b6e516ea-c9c9-3824-b6b0-71cbb69a04f5","appLinkName":"System Confluence","appLinkUrl":"https://meindienstplan.atlassian.net/wiki","spaceKey":"MS1","spaceName":"MeinDienstplan Support","spaceUrl":"https://meindienstplan.atlassian.net/wiki/spaces/MS1","isServer":false},"labels":[],"projectKey":"MS1","serviceDeskId":1,"kbLinkDomainURLs":["https://meindienstplan.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MS1","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzU5YTg1Ny0xMGY3LTQ3MGMtODgxMS1kZWRiYTUxZDRlNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIzOTYsIm5iZiI6MTczMjE3MTE5Nn0.WrGAA0dAwHe03iA01jafalB9KHhpaQbxRd90upS4sVY","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"0359a857-10f7-470c-8811-dedba51d4e66","tokenDurationInMins":20}},"sharedPortal":{"name":"MD Hilfecenter","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://meindienstplan.atlassian.net/wiki","kbLinkDomainURLs":["https://meindienstplan.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}